The best thing about this purchase is that it is SIM unlocked (some reviews claim that it is not). Despite the packaging, the condition of the phone was quite impressive. I was concerned about the appearance of a refurbished phone, as it was in excellent condition without even a scratch. Additionally, headphones, an aux cable, and a charger were included in nicely packaged boxes. My phone immediately began working, allowing me to make calls and send texts almost instantly. Since I have only had the phone for a week, there are no red flags; if anything changes, I will update this review.