Returns & Refunds

The need to return products is understandable sometimes. We are sure you have experienced this at some point. You can return products within 30 days of receiving them. If a customer finds a problem with a product, he can return it. The product should be returned to our store. No extra charges will be added. We are committed to selling only genuine products. All of our products are fully tested and in working order. Our products come with a 30-days return policy. The condition of all our products is carefully graded. We test using strict procedures and an extensive checklist.

Note: Refunds will be processed after we examine the returned product in detail. If a customer damages a product or is not in the condition in which it was sent, a partial refund will be issued or no refund will be issued.

RETURNS

What is the processing time for refunds and returns?

Processing the return application could take up to a week. We will provide you with a pleasant shopping experience as soon as our department checks all the essential points.

PROCESS OF RETURN

Before returning an item, please email sales@alphasmartphones.co.uk for a Return Merchandise Authorization (RMA) number. After receiving an RMA number, properly wrap the item in its original packaging and include your proof of purchase / the return form supplied / other before shipping your return to the following address:

"For any returns, we encourage you to kindly contact our representatives through call/chat/email and they will guide you through the procedure"

Please contact us at sales@alphasmartphones.co.uk to organize a refund or replacement for defective or damaged devices. The cost of return mail will be paid or reimbursed by us. We highly advise you to send your return using a trackable way.

What things we may ask for returns?

To ensure smooth processing, a customer should ensure the following:

A receipt from the original purchase.
You should keep the item in the same condition that you received it.
You must ensure that the product is in a resellable condition and you sent it to us in its original packaging.
All accessories sent with the purchase are included in this box.

Returns are easy

Any problems we encounter can be resolved and all goods can be replaced or refunded.
During the return period, customers can return damaged or defective products to us.
We accept returns within 30 days of purchase in the original, unopened packaging if you no longer need or desire the product.
If an item is not as described, contact us within 30 days for a free replacement.
If a product cannot be returned, it is clearly marked on the product details page.

30-Day Policy

We always resolve all issues and all goods can be either exchanged or returned within 30 days of the dispatch date.
If the product is damaged or defective, it can be returned to us within the return period.
If you no longer want or need the product, it can be returned to us within 30 days in the original unopened packaging.
If an item is not as described, contact us within 30 days for a free replacement.
If a product cannot be returned it is clearly marked on the product details page.

REFUNDS

Once we get your return and examine the condition of your item, we will process your refund or exchange. Please allow at least 1-2 weeks after receiving your product for your [return] or [exchange] to be handled. Refunds may take 1-2 billing cycles to appear on your credit card account, depending on your credit card provider. Once your refund has been completed, we will notify you through email.

Following a comprehensive evaluation of the products returned by the consumer, refunds will be provided. If the consumer damages the items or they are not returned in their original condition, they will be given a partial refund or no refund.

You can get your refund in a variety of ways, including:

The initial payment

Credits at the store

When can I anticipate receiving my refund?

If you are returning an item via mail, please allow 2-4 weeks for us to receive it. Within 3-5 days of receiving the merchandise, we will process the return and begin the reimbursement procedure. After your return is approved, we will credit your account using the payment method you chose. If you paid by debit or credit card, please allow an additional 2-4 weeks for the money to be credited to your account.

Get a Protection on Refunds and Our Returns Policy

You get protection on the refund if you make a purchase from us and want to return it for any reason.
Typically, it takes 3-5 working days to receive the refund/ replacement.
If you buy a brand-new product and remove its packing, we will not refund the full cost.
If the product is damaged or defective, it can be returned to us within the return period and you will get a refund.
If an item is not as described, you can return it back to us. We will deliver you the right product or refund you if the product is out of stock
In case of express shipping / extra shipping paid by the customer while purchasing an item, the only item cost will be refunded while the extra shipping cost will not be refunded.