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Shipping & returns

The need to return products is understandable sometimes. I am sure you have experienced this at some point. You can return products within 30 days of receiving them. If a customer finds a problem with a product, he can return it. The product should be returned to our store. No extra charges will be added. We are committed to selling only genuine products. All of our products are fully tested and in working order.  Our products come with a 30-days return policy. The condition of all our products is carefully graded. We test using strict procedures and an extensive checklist.


Note: Refunds will be processed after we examine the returned product in detail. If a customer damages a product or if it is not in the condition in which it was sent, a partial refund will be issued or no refund will be issued.


What is the processing time for refunds and returns?

Processing the return application could take up to a week. We will provide you with a pleasant shopping experience as soon as our department checks all the essential points.


What things we may ask for returns?

To ensure smooth processing, a customer should ensure the following:

  • A receipt from the original purchase.
  • You should keep the item in the same condition that you received it.
  • You must ensure that the product is in a resellable condition and you sent it to us in its original packaging.
  • All accessories sent with the purchase are included in this box.


Returns are easy

  • Any problems we encounter can be resolved and all goods can be replaced or refunded.
  • During the return period, customers can return damaged or defective products to us.
  • We accept returns within 30 days of purchase in the original, unopened packaging if you no longer need or desire the product.
  • If an item is not as described, contact us within 30 days for a free replacement.
  • If a product cannot be returned, it is clearly marked on the product details page.


Delivery is fast and secure

AlphaSmartPhones provides free and swift delivery across the UK. We process your shipment as you confirm your payment. We have the services of leading couriers to make each shipment extensively secured.


Secure Payments

  •  We use Safe Payment Processor PayPal & Stripe to secure your payments.
  •  Your information is protected during transmission using SSL software.
  •  We reveal only the last four digits of your credit card when confirming an order.
  •  We maintain physical, electronic, and procedural security in the storage of your data.
  •  We do not store your payment information that is processed by PayPal or Stripe.
  •  We assure you that your data is completely protected.


When does an order ship?

Our team ensures that your order is delivered within 2-3 business days. Emergency situations, holidays, lockdowns, and lockouts may delay delivery. We will notify you through email and tracking information as soon as your order leaves our warehouse. By entering the tracking number, a customer can manually track their order.


Get a Protection on Refund and Our Returns Policy

  • You get protection on the refund if you make a purchase from us and want to return it for any reason.
  • Typically, it takes 3-5 working days to receive the refund/ replacement.  
  • If you buy a brand new product and remove its packing, we will not refund the full cost.
  • If the product is damaged or defective, it can be returned to us within the return period and you will get a refund.
  • If an item is not as described, you can return it back to us. We will deliver you the right product or refund you if the product is out of stock
  • In case of express shipping / extra shipping paid by the customer while purchasing an item, the only item cost will be refunded while the extra shipping cost will not be refunded.

30-Day Policy

  • We always resolve all issues and all goods can be either exchanged or returned within 30-days of the dispatch date.
  • If the product is damaged or defective, it can be returned to us within the return period.
  • If you no longer want or need the product, it can be returned to us within 30 days in the original unopened packaging.
  • If an item is not as described, contact us within 30 days for a free replacement.
  • If a product cannot be returned it is clearly marked on the product details page.

Quality And Useful Products As Customer Satisfaction Is Our Top Most Priority

We Offer free Delivery When Order Placed Before 3PM

Receive 30 Days Money Back Seller Warranty With Easy Return System

Pay Using Most Secured Payment Methods With End To End Encryption