The need to return products is understandable sometimes. I am sure you have experienced this at some point. You can return products within 30 days of receiving them. If a customer finds a problem with a product, he can return it. The product should be returned to our store. No extra charges will be added. We are committed to selling only genuine products. All of our products are fully tested and in working order. Our products come with a 30-days return policy. The condition of all our products is carefully graded. We test using strict procedures and an extensive checklist.
Note: Refunds will be processed after we examine the returned product in detail. If a customer damages a product or if it is not in the condition in which it was sent, a partial refund will be issued or no refund will be issued.
What is the processing time for refunds and returns?
Processing the return application could take up to a week. We will provide you with a pleasant shopping experience as soon as our department checks all the essential points.
What things we may ask for returns?
To ensure smooth processing, a customer should ensure the following:
Returns are easy
Delivery is fast and secure
AlphaSmartPhones provides free and swift delivery across the UK. We process your shipment as you confirm your payment. We have the services of leading couriers to make each shipment extensively secured.
When does an order ship?
Our team ensures that your order is delivered within 2-3 business days. Emergency situations, holidays, lockdowns, and lockouts may delay delivery. We will notify you through email and tracking information as soon as your order leaves our warehouse. By entering the tracking number, a customer can manually track their order.
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