FAQ

FAQS

Frequently Asked Questions

What is Alpha Smartphones? How does Alpha Smartphones work? Is there any grading system for devices? What are your working hours? What is your delivery time? What are your opening and closing times on Christmas? Do you have a physical shop? Can I visit it? How are your products packed? Is the IMEI number printed on the invoice of products? Do the products come with manufacturer warranty? Do the products come with manufacturer warranty? Is it possible for me to see the actual photographs of product? What are the networks to which your products are locked? Can my device become blacklisted or blocked? What is the condition of your used devices? Where do you get stock from? Do you change/replace any part of the devices you sell? Can I unlock a product which is locked? I think I need the original owner’s details to unlock the product? What do I do? I run a company. Can I order in bulk for my company? The phone I was looking for is not available right now. Can I get notified once it is in stock? How to place an order? Can I place an order through a call? Do you accept orders from outside of UK? Is there a limit to the number of products I can purchase? The device I want is not in stock right now. What do I do? Do you deliver on public holidays? If I place an order before Christmas, will it be delivered to me? What are the delivery charges? Which delivery services do you use? Is it possible to track my order? I have not received my order, it has been more than three days. The product I received is not working. What do I do? I have received the wrong model. How can I get it replaced? Can you ship outside UK? Can you ship outside UK? I have returned my product. When will I receive the refund? Can I replace or upgrade my phone by paying the difference? In which condition should the device be, to be returned back to you? I have recently moved. How do I change my address? I have forgotten my password. How do I log in?

What is Alpha Smartphones?

Alpha Smartphones specializes in the selling of Fully Refurbished and Manufacturer Refurbished mobile phones and tablet. Fully Refurbish Like New iPhones comes with 12 Months Warranty. You can also find brand new, used / pre-owned mobile phones here.

How does Alpha Smartphones work?

The brand new devices are delivered to you in their original packing. When it comes to refurbished and second hand devices, we fully test them, factories reset them and only sell devices which are fully functional.

Is there any grading system for devices?

Yes, we grade all devices on the website, unless they are brand new.

  • ●   A+ : Like New , Mint Condition, looks and works like a brand new device
  • ●   A: Almost Like New ,looks and works like a new phone
  • ●   B: Used Very Good, Second hand but in very good condition
  • ●   C: Used Good ,Second hand, in good working condition

What are your working hours?

Our working hours are 9:00 AM to 5:00 PM, through Monday to Friday.

What is your delivery time?

Our standard delivery time is 1-3 days but we try our best to deliver your products the very next day of your purchase.

What are your opening and closing times on Christmas?

Our office is closed on 23rd December and gets opened on 3rd January.

Do you have a physical shop? Can I visit it?

We do not have a physical store - Alpha Smartphones is an online store which you can visit any time, right from your home.

How are your products packed?

The products are packed in plain white boxes.

Is the IMEI number printed on the invoice of products?

Yes, IMEI number is printed on the invoice.

Do the products come with manufacturer warranty?

This depends on the model of device you are buying. If it is a brand new device or relatively newer device, chances are that it still has the manufacturer warranty.

Do the products come with manufacturer warranty?

This depends on the model of device you are buying. If it is a brand new device or relatively newer device, chances are that it still has the manufacturer warranty. Apart from this, we provide 1 year warranty with all the devices sold on Alpha Smartphones.

Is it possible for me to see the actual photographs of product?

Because we have hundreds of products listed on the website, it is impossible for us to take individual pictures of every product. To help you about the condition of device, we have a grading system.

What are the networks to which your products are locked?

We sell products which can be used on all popular UK networks, which include: TMobile, Vodafone, O2, Orange and EE. SIM unlocked devices are also available on Alpha Smartphones - they are compatible with all networks.

Can my device become blacklisted or blocked?

We take immense care in maintaining our stocks and do not offer any such device. If such a problem still occurs, we will provide you full compensation (a similar brand new device) inspite of warranty or not.

What is the condition of your used devices?

  • Condition of the used devices vary. Every device has been graded to give you an idea about the condition of device you are buying:
  • ●   A+ : Like New, Mint Condition, looks and works like a brand new device
  • ● A: Almost Like New ,looks and works like a new phone
  • ● B: Used Very Good, Second hand but in very good condition
  • ● C: Used Good ,Second hand, in good working condition

Where do you get stock from?

We get our stock from various manufacturers, mobile companies (Vodafone, O2, EE etc.) and authorized suppliers.

Do you change/replace any part of the devices you sell?

No, we do not believe in doing any sort of tinkering with the devices. We sell them in the same condition, we receive it from our suppliers.

Can I unlock a product which is locked?

Yes, you can unlock the product.

I think I need the original owner’s details to unlock the product? What do I do?

Although, we cannot provide you with the details of previous owner. Please email us at info@alphasmartphones.co.uk so that our customer department can solve this issue.

I run a company. Can I order in bulk for my company?

Yes, Alpha Smartphones offer special discounts to companies, depending on the number of devices they are purchasing.

The phone I was looking for is not available right now. Can I get notified once it is in stock?

Yes, you can get a notification in the form of email. All you have to do is: Email us at info@alphasmartphones.co.uk and mention the specific model number of the phone.

How to place an order?

1. Search for the device you require in the Search Box.

2. You will be directed to its page.

3. Click on .

4. You will be directed Your Basket page. Click on . 5. You will be asked to provide your personal details.

6. After filling the information, click on .

Can I place an order through a call?

We only accept order which are placed via Alpha Smartphones website.

Do you accept orders from outside of UK?

Currently, we accept order only from UK.

Is there a limit to the number of products I can purchase?

No, there is absolutely no limit on the number of products you want to purchase.

The device I want is not in stock right now. What do I do?

Send us an email regarding the device you require. Our customer care reps will contact you and inform you about the product’s availability.

Do you deliver on public holidays?

As we require third-party involvement to deliver the products to you, we do not deliver on public holidays.

If I place an order before Christmas, will it be delivered to me?

If you place an order before 22nd December, it will be delivered at your home. But if an order is placed after it, they will be shipped on 3rd January

What are the delivery charges?

Delivery charges are shown on every product’s page. Note: Majority of the products do not have any delivery charges.

Which delivery services do you use?

We use Secure Delivery Service Next Day Service - we deliver with through DPD or Royal Mail.

Is it possible to track my order?

The moment your order is dispatched, an email containing tracking details is sent on your registered email address.

I have not received my order, it has been more than three days.

We apologize for the delay in your order delivery. Please drop an email at info@alphasmartphones.co.uk or call us at 0203 092 7434 so that we can further look into the matter.

The product I received is not working. What do I do?

Email us at info@alphasmartphones.co.uk or call at 0203 092 7434 to immediately file a complaint. Our reps will contact you and help you.

I have received the wrong model. How can I get it replaced?

Drop us an email regarding your issue at info@alphasmartphones.co.ukor call at our helpline number 0203 092 7434. Our reps will guide you.

Can you ship outside UK?

Unfortunately, we are shipping our products only in the UK.

Can you ship outside UK?

Unfortunately, we are shipping our products only in the UK.

I have returned my product. When will I receive the refund?

Typically it does not take more than three working days to receive the refund/ replacement. Please email us at info@alphasmartphones.co.uk or call us at 0203 092 7434 to get your problem fixed.

Can I replace or upgrade my phone by paying the difference?

Unfortunately, we are unable to cater any such request. If you do not like the product you received, you can always get a refund.

In which condition should the device be, to be returned back to you?

If you want to return the received product, it is essential that the product:

  • ●   Is complete, i..e, no part of the item is missing
  • ●   Has all of its accessories (data cable, charger, earphones etc.)
  • ●   Must be returned in the condition it was received
  • ●   Packed - preferably in its original packing

I have recently moved. How do I change my address?

    After logging in, you will be directed to Account page:
  • https://www.alphasmartphones.co.uk
  • ●   Click on .
  • ●   The page will open in editable form.
  • ●   Change your address.
  • https://www.alphasmartphones.co.uk
  • ●   ● Click on
  • ●   Your address will be updated.

I have forgotten my password. How do I log in?

  • Here are the steps to retrieve your password:
  • https://www.alphasmartphones.co.uk
  • ●   Click on on the Login page.
  • ●   Provide your email address.
    https://www.alphasmartphones.co.uk
  • ●   Click on .
  • ●   You will receive an email.
  • ●   Click on the enclosed link.
  • ●   Provide new password.
  • ●   You can now log into your account with the new password.